These are our general reservation terms and cancellation policy that apply unless otherwise agreed with the hotel or stated in the reservation confirmation.

Non-guaranteed reservation

The room will be reserved for your arrival until no later than 18:00 local time on the day of arrival, unless you haven’t agreed on late arrival. After 18:00 the hotel has the right to sell the room to another customer if needed.

Guaranteed reservation

If the customer guarantees late arrival with credit card or company invoicing address, the room will be reserved later than 18:00 on the day of arrival.
If the customer fails to arrive without cancelling in advance or if you cancel your arrival after 18:00 local time on the day of arrival, the hotel has the right to charge the customer for the room.

Arrival and departure

The hotel room will be at your disposal from 14:00 on the day of arrival. Check-out on the day of departure by 12:00 noon.

Cancellation

Room reservation for individual customers can be cancelled without charges at latest by 18:00 on the day of arrival. If the reservation is guaranteed, the cancellation must be made before 18:00 on the arrival day, or the hotel has the right to charge the customer for one night.

Payment

Cash or most common credit cards at the reception. Company invoicing only with separate agreement.